J.D. Power 2024 U.S. Pharmacy Study

Good Neighbor Pharmacy is ranked #1 in customer satisfaction

Discover Why Good Neighbor Pharmacy Ranks Highest in Customer Satisfaction

Good Neighbor Pharmacy ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies*” in the J.D. Power 2024 U.S. Pharmacy Study. This is our 8th consecutive year earning this ranking and 13th recognition in the last 15 years.

Get to know your local Good Neighbor Pharmacy. Find your local pharmacy here.

Seven Reasons (and More) to Choose Good Neighbor Pharmacy

Based on a survey of patients, our family of pharmacies has been designated as the Best Chain Drug Store Pharmacy for Customer Satisfaction by J.D. Power, and ranked #1 in all seven study dimensions, specifically:

  • Pharmacy offerings meet my needs
  • Problem or complaint resolution
  • I can get prescription medications how and when I want
  • Digital channels: website, mobile app, text
  • People
  • Helping me save time or money
  • My level of trust with the pharmacy

Hear from Our Loyal Customers

Year after year, our family of more than 2,200 individually owned pharmacies remains dedicated to providing patients with high-quality, personalized care. Hear from our patients to learn why they value their local Good Neighbor Pharmacy.


Thorough With Your Prescriptions

“Manatee Discount Pharmacy not only makes sure that my prescriptions are filled in a timely manner, but they also ensure the cheapest price. They are accessible for questions, spend time going through available options, and offer free delivery service.”

Anoosha, Manatee Discount Pharmacy, Florida

Health and Happiness Come First

“Midtown Pharmacy works tirelessly to meet the individualized needs of its customers time and time again. They always strive to save me money when possible and answer every question I have without hesitation. The health and happiness of the customer always comes first for them.”

Anton, Midtown Pharmacy, New Jersey

Willing to Go the Extra Mile

“The staff at Phillips Pharmacy are hometown folks who truly care about their customers and their families. They are generous in supporting local businesses and charities.  They are always willing to go the extra mile to help in any way they can and make the process of filling my prescriptions as easy as possible.”

Angela, Phillips Pharmacy, Georgia

Taking Time for Your Needs

“The pharmacist at Sumas Drug is very helpful and knowledgeable about all my prescriptions and over-the-counter drugs and vitamins. I know that I am in good hands. I am never rushed, and I am treated with kindness and respect. I will never go to any other business.”

Judi, Sumas Drug, Washington

Knowledgeable

“I have gone to Family Drug Center since I was a little girl. I’ve seen them change some staff throughout the years, but their mission never changes. Their upbeat attitudes and amazing knowledge will forever keep me coming back.”

Cheyanne, Family Drug Center, Virginia

Positive and Friendly Atmosphere

“I continue to go to Super Value Pharmacy because of the positive atmosphere, the friendly and accommodating staff, the variety of services offered, the diligence in getting the job done, and the pride they take in work they do.”

Misty, Super Value Pharmacy, Texas

Community Staples

“The staff, location, and community at Davy Crockett Drug are what bring people consistently into this pharmacy. The owners are approachable and very involved in their community, and they sincerely prioritize their patients.”

Alexis, Davy Crockett Drug Inc, Texas

Peace of Mind

“I’m always delighted to visit Mesilla Valley Pharmacy, which has become a second home! The wonderful staff and top-notch efficient service provide me with ultimate peace of mind for my health needs, as well as those of my family.”

Mikey, Mesilla Valley Pharmacy, New Mexico

Available for Your Needs

“Baxley Wellness Pharmacy is unique because of the over-the-top availability Sarah has shown us! No question too menial, no task too great…she’s more than willing to help us! She makes us feel like family…that’s the difference!”

Pamela, Baxley Wellness Pharmacy Inc, Georgia

Service Above and Beyond

“All members of the team at Curry’s Family Pharmacy go above and beyond to care for their customers. I have personally witnessed their patience and compassion as they guide, educate, and reassure customers who are overwhelmed by their sudden medical needs.”

Jeff, Curry's Family Pharmacy, Illinois

Genuine Care

“New Market Pharmacy is unique because of the wholesome group of people who work here and keep this pharmacy operating at exceptional speed and with genuine care. Every time I walk in, I feel like I’m walking into a family!”

Julia, New Market Pharmacy, Maryland

Treating the Whole Person

“You absolutely feel like the team at PharmacyGO are there for you. They take my personal needs very seriously and are willing to take time to discover ways to help me on a personal level. They offer suggestions in lifestyle and supplements to treat the whole person, not just pharmaceutical advice.”

Sheri, PharmacyGO, Florida

Your Best Interests at Heart

“[Borden Pharmacy consistently has] my best interest at heart even if it creates more work for them! They have contacted my physician to clarify a medication or dosage, saved me money, and even stayed open later so I could pick up my medication.”

Jessie, Borden Family Pharmacy, Alabama

Prescription Problem Solvers

“My pharmacy has always accommodated me in numerous ways. Their staff is kind and gentle, very attentive, and a pleasure to work with. The store is always clean, and the staff are always ready to help and find solutions to any of my problems.”

Ciera, Springfield Pharmacy, Pennsylvania

Service with a Personal Touch

“My pharmacy has made it easy for consumers to navigate healthcare systems and has a friendly place for our small community to rely on in times of need. Care Rx Pharmacy is a huge asset to our town. They are an excellent model of how pharmacies should give service on an individual level.”

Katrina, Key Biscayne, Florida

People-First Mindset

“Prosperity Drug Company is unique because of the personal touch they provide to their patients. They know their customers by name and patiently provide counseling on prescriptions, vaccines, and over-the-counter medications – and always with a smile.”

Julie, Prosperity, South Carolina

Super Savings

“[Midtown Pharmacy always strives] to save me money when possible and answer my every question without hesitation. The health and happiness of the customer always comes first for them.”

Anton, Midtown Pharmacy, New Jersey

Trustworthy

“My pharmacy has earned my trust and respect by keeping my and others’ best interest at heart. They are honest, hardworking people who have integrity and treat everyone the same. I won’t go anywhere else.”

Patricia, St. Charles Pharmacy, Michigan

Customer testimonials are sourced internally and are not affiliated with the J.D. Power 2024 U.S. Pharmacy Study.

*Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2024 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. For J.D. Power 2024 award information, visit jdpower.com/awards.