J.D. Power 2024 U.S. Pharmacy Study

Good Neighbor Pharmacy is ranked #1 in customer satisfaction

Discover Why Good Neighbor Pharmacy Ranks Highest in Customer Satisfaction

Good Neighbor Pharmacy ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies*” in the J.D. Power 2024 U.S. Pharmacy Study. This is our 8th consecutive year earning this ranking and 13th recognition in the last 15 years.

Get to know your local Good Neighbor Pharmacy. Find your local pharmacy here.

Seven Reasons (and More) to Choose Good Neighbor Pharmacy

Based on a survey of patients, our family of pharmacies has been designated as the Best Chain Drug Store Pharmacy for Customer Satisfaction by J.D. Power, and ranked #1 in all seven study dimensions, specifically:

  • Pharmacy offerings meet my needs
  • Problem or complaint resolution
  • I can get prescription medications how and when I want
  • Digital channels: website, mobile app, text
  • People
  • Helping me save time or money
  • My level of trust with the pharmacy

Hear from Our Loyal Customers

Year after year, our family of more than 2,200 individually owned pharmacies remains dedicated to providing patients with high-quality, personalized care. Hear from our patients to learn why they value their local Good Neighbor Pharmacy.


Satisfying Patient Needs

“[Borden Pharmacy consistently has] my best interest at heart even if it creates more work for them! They have contacted my physician to clarify a medication or dosage, saved me money, and even stayed open later so I could pick up my medication.”

Jessie, Borden Family Pharmacy, Alabama

Prescription Problem Solvers

“My pharmacy has always accommodated me in numerous ways. Their staff is kind and gentle, very attentive, and a pleasure to work with. The store is always clean, and the staff are always ready to help and find solutions to any of my problems.”

Ciera, Springfield Pharmacy, Pennsylvania

Service with a Personal Touch

“My pharmacy has made it easy for consumers to navigate healthcare systems and has a friendly place for our small community to rely on in times of need. Care Rx Pharmacy is a huge asset to our town. They are an excellent model of how pharmacies should give service on an individual level.”

Katrina, Key Biscayne, Florida

People-First Mindset

“Prosperity Drug Company is unique because of the personal touch they provide to their patients. They know their customers by name and patiently provide counseling on prescriptions, vaccines, and over-the-counter medications – and always with a smile.”

Julie, Prosperity, South Carolina

Super Savings

“[Midtown Pharmacy always strives] to save me money when possible and answer my every question without hesitation. The health and happiness of the customer always comes first for them.”

Anton, Midtown Pharmacy, New Jersey

Trustworthy

“My pharmacy has earned my trust and respect by keeping my and others’ best interest at heart. They are honest, hardworking people who have integrity and treat everyone the same. I won’t go anywhere else.”

Patricia, St. Charles Pharmacy, Michigan

Customer testimonials are sourced internally and are not affiliated with the J.D. Power 2024 U.S. Pharmacy Study.

*Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2024 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. For J.D. Power 2024 award information, visit jdpower.com/awards.