November 1, 2023

What has been the most significant change within your pharmacy over the past five years, and how has it helped you serve your patients better?

The most significant change has been our online presence. Over the past five years, we have really grown our online presence by having our pharmacists use Facebook Live and TikTok. These platforms have assisted us in staying fresh and close to our patients, especially when COVID-19 hit. It has helped us educate them on vitamins, vaccines, and much more.

What is your favorite thing about being a pharmacist?

My favorite thing about being a pharmacist is being a detective. I love scrolling through a patient’s profile to find ways to help them either save money, eliminate duplicate therapies, or find drug errors/interactions. I also love speaking with my patients one-on-one via consultations, annual medication reviews or just stopping them in the store to see how their week is going.

What makes your pharmacy unique?

At our pharmacy, there are so many little things that set us apart. For example, the way we get to know each customer, our friendly and welcoming smiles, and our passion for pharmacy go above and beyond. Also, showcasing local El Paso products is important to us. We love to partner with and carry local artists and vendors within our brick-and-mortar (including candies, gifts, puzzles, and much more!).

What do you think your patients love most about your pharmacy?

We get feedback all the time that they love the smiling faces my staff have, and they appreciate us speaking their language (Spanish for almost half of our patients).